INSURANCE CLAIMS
Insurance claims made easy by Redisure
You can find hundreds of companies offering you amazing vehicle
insurance policies, but when it comes to the processing of
the insurance claims, you may found yourself stranded. Redisure
not only makes it easy for clients to obtain car insurance,
but also aspires to make the successful processing of insurance
claims transparent and efficient.
Clients shouldn’t have to wait months before their
insurance claims are successfully concluded. You as the client,
have the right to efficient service and professional advice
from your insurance provider. It is for this reason that Redisure
has instituted an easy to follow process and guide for claiming
when you vehicle is damaged or stolen.
Insurance claims procedure
The following steps need to be taken should misfortune strike
and your car is damaged or stolen:
- Have your policy number ready when you call.
- Either contact the client call centre or download the
claims form at the Redisure website.
- Return the claims form together with a copy of your identification
document and driver’s license.
- Notify the client service consultant within one month
of the occurrence of a mishap whether there are any other
claims that are still pending.
What happens thereafter?
The rest of the process depends on the reason for claiming.
The three main categories are:
- Damage to your vehicle
- Theft of your vehicle
- Damaged windscreen
Process for damaged vehicle
Just follow these steps to file a claim for damage to your
vehicle caused by an accident or another person:
- Report the incident at your nearest police station within
24 hours.
- Obtain a quote for the repair of your vehicle at any
AA or SAMBRA approved repair shop and send it to Redisure
along with the claims form, a copy of your ID, and driver’s
license.
- The claims assistant will arrange for a complete assessment
of the damages and provide feedback as soon as possible.
- You will receive an insurance claims number as reference
and will be updated on the progress of the payment procedure.
Vehicle theft claims procedure
Apart from the inconvenience of a stolen car, there is also
the financial burden that needs to be taken care of. The Redisure
team understands your frustration and is as such committed
with assisting you in the process.
Just follow these steps to expedite the process:
- Report the incident at your nearest police station within
24 hours or as soon as possible.
- Fax or send your insurance claims form back to Redisure
together with your vehicle registration number, a copy of
your ID and driver’s license, and information on the
outstanding financing costs of your vehicle.
- You will receive a reference number and the claims officer
will update you on the progress of your claim.
Damaged windscreen procedure
Your vehicle’s windscreen may have been damaged by
a stone or through an accident. Since it is unsafe to drive
with a damaged windscreen, Redisure has simplified the process
for claiming even further:
- Contact the call centre or claims office and provide
them with your policy number.
- You will be directed to your nearest PG Autoglass service
provider.
- They will make arrangements for approval to replace or
repair the windshield.
- You pay the excess amount to them and it is all done.
A staggering number of motor accidents are reported every
year. The equally high figure for stolen vehicles makes it
vital to get motor insurance. Since you don’t want to
pay monthly premiums, just to get discouraged with long and
tedious insurance claims procedures when your car is stolen
or damaged, you need to insure with a trusted insurance provider.
The professionalism and courteousness with which you insurance
claims are handled at Redisure makes the process easy and
trouble-free. The Redisure team is on standby to help you
obtain a quote for vehicle insurance and is there for you
when you need assistance with vehicle insurance claims.
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