INSURANCE COMPANY

Finding the right insurance company

Selecting the right insurance company can be a daunting task. Since each service provider offers its own brand of cover and way of dealing with quotes and claims, you need to use some guidelines when selecting a company to insure your vehicle. Redisure acts as broker. This means as insurance company, Redisure finds the best possible insurance cover for you at the most affordable price. As a leading insurance broker, the company provides stability and peace of mind when you insure your vehicle with us.

Use the following guidelines when you have to select a company to insure your vehicle.

Premiums
The pricing structure of an insurance company can differ enormously from its competitors. When you look at pricing consider what percentage of the premium is made up of brokering commissions. A company such as Redisure that offers no-commission premiums normally works on a flat fee for insurance administration. This holds the benefit of premiums that are below the normal premium rates where broker commission are included.

Reputation and integrity of the insurance company
You insure your vehicle as a security measure so that you don’t face an enormous payment or loss when you are in an accident or when your car is stolen or damaged. For this reason you should consider how stable a company is. Find out if the company complies with all the (FAIS) Financial Advisory and Intermediary Service Act (no. 37 of 2002) regulations. Redisure is registered under the Act as one of the financial and advisory service providers.

Under the FAIS Act, the insurance company is committed to the upholding of the client’s interests, transparency it in it dealings with the client, sound advice and monitoring of the competency of its brokers. This provides you as the client the assurance of integrity and stability. The Redisure company has an unambiguous claims procedure and is committed to the discussion and explanation of any of the terms and issues in the client’s policy.

Under the FAIS regulations, you have the right to a copy of your insurance policy with Redisure within 30 days. When it comes to payment of claims, you need a company that is stable and will act with integrity. You should thus consider a company like Redisure that will not desert you when you face a crisis.

Service delivery of the insurance company
When you evaluate the service providers consider the level of service delivery offered. Answer the following questions after dealing with them:

• How quickly did they respond to your request for a quote?
• Did they follow up on any of your queries?
• Were they able to answer your questions in a thorough and efficient manner?
• Were the consultants friendly and helpful?
• Did they process your request immediately?
• Did they communicate in an open way?
• Did they explain the different policies?
• Did they inform you of possible restrictions in your policy?
• Did they explain how the premiums work?

Redisure is committed to fast, efficient and friendly service to all our clients, from the moment of first contact right through speedy payment of claims. Clients can visit the website for information on premiums, cover types, restrictions, insurance and claims procedures. Our representatives are able to answer your questions and will gladly advice you about the best policy for your situation.

Convenience
You don’t want to go through a lengthy process to get your vehicle insured. The process must be easy to follow with clear instructions. Information should be readily available when you need it. Insurance and help should be just a phone call away. You should have more than one access point to the company and be able to browse through their products, services and procedure policies on the Internet.

Redisure offers you convenient access to information, policy and claims procedures via telephone, email, fax, personal consultation and the Internet. Both insurance quotes and claims payments are handled in such a way that you experience only pleasure when dealing with our consultants. We have an experienced team of call centre operators to help you with your claims. You can call in to claim for windscreen damage, accident reporting, stolen vehicle, or damage to your vehicle and have the claim processed in no time at all. Now that you have more information, you should be able to select the best car insurance company.