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How do I
claim?
In the event of a mishap befalling your car, we have tried to make
claiming as easy and as painless as possible. There are a few simple
steps you need to follow:
-
Remember to have your Policy Number on hand
- You need to complete a Claim Form for us. This can be obtained via
our call centre (by calling us), or by the Claim Forms link.
- Your Claim Form must be accompanied by a copy of your ID and
Driver's Licence.
- Important Note! You need to advise us as soon as possible of any
pending claim (within 30 days of you becoming aware of the incident)
Based on the type of claim, the procedures and requirements from
this point differ slightly.
My car has been stolen...
If your car has been stolen, you need to follow these simple steps
for us to assist with your claim:
- Report the matter to the SAPS as soon as possible (preferably
within 24 hours).
- A copy of the Vehicle Registration can be included when you fax
through the Claim Form to us (if you have it available).
- We would need details of any outstanding finance on the car.
Once we have all the above, we will advise you on your Claim Number,
and keep you informed as to the status of your claim.
My car has been damaged...
If your car has been damaged; either in an accident, or by the
malicious actions of some unscrupulous individual(s)- follow these
simple steps:
- Report the incident to the SAPS as soon as possible (preferably
within 24 hours).
- Obtain a quote for the damages from any SAMBRA or AA Approved
Repairer, and include it with the other documents you send through
to us.
Once we have all the above, an assessment of the damages will be
arranged. The assessor's findings will be conveyed to you along with
your Claim Number as soon as possible.
My windscreen is damaged...
If the autoglass on your car has been damaged, repairing or
replacing it is as easy as:
- Give us a call with your Policy Number
- We will refer you to your closest PG Autoglass
- PG Autoglass will arrange authorization for the repair or
replacement.
You would then pay PG Autoglass the excess, and off you go...
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